FAQs

We know you may have many questions about hiring the bouncy castle from us, your health and safety are always the priority for us. We are here to help you out with your concerns, if your questions are not here, please contact us for more enquiries.

Can I buy a castle from Rainbow bouncy castle?

Yes, we do sell our castles if anyone is interested. We also can custom-make any bouncy castle from 3 meters-30 meters.

Who will set up the bouncing castle for us?

Rainbow Bouncy Castle staff will set up castle for you.

When do I need to make the payment?

Full payment will be made once we deliver your castle on site. We will provide a mobile Eftpos Machine. We do accept Eftpos, credit card (Visa, Mastercard) and cash.

What if I want to cancel my booking?

You will need to call us and cancel the booking 24 hours before your booking time. If you cancel your booking within 2 hours notice we will charge your $50.00 as a penalty (if the cancellation was caused by unfavourable weather, such as heavy rain or strong wind, the cancellation fee might not be charged).

Does someone need to supervise while kids playing?

Yes. After the bouncy castle is set it up at least 1 adult aged over 18 years needs to supervise the kids at all time. We can provide our own staff onsite to supervise with extra cost for $40-60 per hour.

Can I unplug the blower while there are people playing inside the castle?

No, you can not move or unplug the blower after the bouncy castle is set up. The blower needs to run all the times during the play hours.

Will you supply the mat for bouncy castle?

Yes, we do supply a mat to you if you requested or we think it is necessary.

Can the castle be in contact with a wall or tree?

No, due to the safety concerns, our bouncy castles cannot make any contact with a wall or tree.

Can kids still play inside the castle in a rainy day?

During playing hour if there is a light rain it is all right. If there is heavy rain or strong wind then you need to ask kids to come out of the castle slowly as it will be unsafe if they are still playing inside. Some of our bouncy castles do have rain cover on the top.

How long will you take to set up the bouncy castle?

Normally we will set up your bouncy castle within 15 minutes. Setup time depends on the site and size of the castle. Please note: set up time and packing up time DOES NOT count in your hiring hours.

Can I extend my hiring time after the Bouncy Castle set up?

Yes, if you need more hours of play, you are welcome to contact our Rainbow Bouncy Castle staff to see how much you will need to pay for extra time.

Can I still hire your bouncy castles if my set up site does not have power supply?

Yes, you still can hire our bouncy castles if you do not have a power supply. We will provide the power generator with extra cost.